To stay on top of today's increasingly regulated and competitive marketplace of architectural lighting design, you must focus on service beyond customer service. This may sound like an odd thing to say if you are a contractor who takes pride in exceeding client expectations and relies on customer service to win bids. Hear us out for a moment and consider this point of view as well: your service alone to the client will end when the system is finished, and the client will probably hope that you will not have to return with a labor invoice for additional service fees for maintenance and replacements. The type of service they are looking for comes not so much from you (although courtesy and professionalism are always a given in business), but rather equipment and solutions that serve them every evening when the doors close and the lights come on.
A system developed along these principles of architectural lighting design is something of an intuitive beast that anticipates expectations on two levels. On one level, it reliably performs without mishap on a consistent basis in accordance with how it is intended to perform. On an entirely different level, superior architectural lighting design anticipates increasingly strict government regulations that increasingly mandate more green technology both in terms of power costs and material builds associated with equipment manufacture.
To be a leader in architectural lighting design, you have to think ahead, and you have to install equipment that in spite of its lack of "thinking" ability, behaves as though it can think and satisfies both the client and surrounding community with performance above and beyond what is generally expected.
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